PRIVACY POLICY

At Arlou & Rose, we value your trust and take the protection of your personal information very seriously. This document outlines the way in which Arlou & Rose collect, hold, secure, use and share your personal information. We encourage you to read it, so that you are comfortable with what we do and can help us improve your experiences with us.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us by email at arlouandrose@gmail.com.

About Arlou & Rose

Arlou & Rose (referred to as ‘we’ or ‘us’) is a registered business with UEN: 53435652D.

Arlou & Rose website can be found at www.arlouandrose.com

1. What is covered by this Privacy Policy ?

This privacy policy outlines Arlou & Rose’s personal information management practices, including how we collect, hold, secure, use and share your personal information. Specifically:

the kinds of personal information we collect and hold
how we collect and hold it
the purposed of which we collect, hold and use it
how we secure it
how, and to whom, we share your personal information and why
your right to access and correct it
how you may contact us if you wish to make a complaint or enquire about privacy matters

2. What kinds of personal information does Arlou & Rose collect and hold and how does Arlou & Rose collect it?

We want to provide you with the highest level of service, so we collect and hold personal information necessary for our business activities and to enable us to provide the information, goods and services you might be looking for. If we do not collect the information, we may not be able to provide these things.

We collect your personal information directly from you when you place an order, interact with us, either in person, over the telephone or electronically (eg. Via website, apps, social media posts, chats, telephone, emails and/or SMS) or as otherwise required by law. For example:

your contact details including your name, email addresses, telephone numbers, and delivery addresses;
your account number
an electronic copy of the written communication or voice recording of the conversation (we will always let you know when your conversations with us will be recorded.

3. Do I have to provide my name?

You generally have the option not to give us your name and can use a pseudonym if you prefer.

4. Can I provide someone else’s personal information to Arlou & Rose?

Yes, you may provide someone else’s personal information to us, for example,

when you purchase a gift for others,
place an order on someone else’s behalf, or
when you register an account on someone else’s behalf

You must have their consent beforehand and we may ask you to provide evidence of that consent. You should not provide someone else’s information if you don’t have their consent, or for malicious purposes.

5. Do you collect my sensitive information?

No, we do not. In the event we have to collect your sensitive information, we will only obtain it with your consent or in certain limited permitted situations.

6. How does Arlou & Rose secure my personal information?

Your personal information is important to us. We design our systems with your security and privacy in mind.

Any personal information we hold is generally stored electronically in computers or cloud systems operated by us or by our service providers. We implement a range of information to protect it from unauthorised access, loss, misuse or wrongful alteration.

We may collect information from your current device using cookies or other technologies, including your online browsers or apps to protect your account security.

We use security measures such as physical and technical security access controls or other safeguards, information security technologies, policies, procedures and training programs to ensure the security of your personal information.

We protect your payment card details with encryption and hashing methods.

Do not include your full card details when you communicate with us via email, SMS, or chat messages. If we have to make a reference to your payment card number, we will only refer to the last four digits in any form of written communications.

7. For what purpose does Arlou & Rose collect, hold, and use my personal information?

We primarily collect, hold, and use your personal information to supply, promote and sell goods and services that you have requested, or which may be of interest to you, so that we can improve and personalise your experiences. This may also include the products and services of our suppliers and trusted partners. Arlou & Rose also collects, holds, and uses your personal information to meet legal requirements that Arlou & Rose is required to follow.

We may use your personal information for purposes which are incidental to the sale and promotion of our goods and services, or for other purposes which are within your reasonable expectation or permitted by law.

We will also send you an email after your order is complete to request a review of our services. This will help us improve our services and at the same time help other customers with their orders.

8. Who does Arlou & Rose share my personal information with and why?

Your personal information is important to us and we are very focused on making sure it stays safe.

We use data, including personal information in some cases, to understand the preference and shopping patterns of our customers and to produce other insights.

In most cases, we employ techniques such as grouping, combining, and anonymising, so that we don’t need to use your personal information, or to produce insights.

We may also share anonymised preferences and insights with our suppliers, partners and service providers to assist with the marketing of products and services, without revealing your personal information.

There are limited circumstances when we do need to share or use your personal information, such as :

when you make a written request to share your information with a third party;
to related companies;
for fraud detection and security protection;
when legally required, including assisting the police investigations and where required by law enforcement agencies; and
with third parties, such as partners, suppliers, or service providers, when we need their assistance in our day-to-day business operations or so we can work with them to provide services to you.

9. How can I access my personal information?

You have a right to request access to the personal information we hold about you. You can access or correct your personal information on your online profile via your online account at any time.

10. How can I correct my personal information?

If you believe that any of your personal information is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email at arlouandrose@gmail.com

11. How can I make a complaint about the management of my personal information?

If you would like to complain about a breach of the Singapore Privacy Principles, you may contact us at arlouandrose@gmail.com . We may ask you to put your complaint in writing and to provide relevant details. We may discuss your complaint with our personnel and our service providers and others as appropriate.

We will respond to your complaint in a reasonable time (usually within 30 days).

12. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Arlou & Rose does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

13. How will I know if Arlou & Rose makes changes to this privacy policy?

This privacy policy is current from August 2021. We may change it periodically . If we propose to change this policy, we will display the proposed policy change on www.arlouandrose.com at least 2 weeks before any changes come into effect.

14. How to contact Arlou & Rose?

If you have any questions about our Privacy Policy or the way in which we collect, hold, secure or share your personal information, please contact us:

Phone: +65 8113 0903

Email: arlouandrose@gmail.com