Frequently Asked Questions

Yes we can do customisation within reasonable limits. Do email us at arlouandrose@gmail.com and we will see how we can help you. 

We can do this within limitations. We have to gauge if the alternate item is suitable in the box first. There may be additional cost if the alternate item is of higher value. If you want to change an item from a box, please contact us by email at arlouandrose@gmail.com and we will let you know if it is possible and if there is any additional cost to the change. 

Our boxes are geared towards gifts for mothers. Your can find boxes with 2 onesies instead of 1.  However we are happy to customise with multiple baby items if you can't find what you are looking for. Please email us at arlouandrose@gmail.com and we can put together one for you. 

Yes you can. Please include a message for the recipient upon placing an order via our website and a complimentary gift card will be included with your personalised message. 

We source premium quality products for our boxes and as such our prices are based on the contents in each box and not on the number of items in each box. 

We accept payment by Credit Cards (Visa, Mastercard, AMEX), Paypal and PayNOW. 

If you would like to make payment through PayNOW, check out your cart and click on PayNOW as payment method. Once you do this, open your PayNOW Bank app and scan the QR code to make payment. Please reference your Order ID. Once payment is successful, please send us a copy of the transaction receipt through email at arlouandrose@gmail.com or by whatsapp message at +6581130903. Once we receive your payment, we will send you an order confirmation within 24 hours. 

We currently deliver Singapore-wide only. 

Once an order is made and payment has been received, we will pack your order within 1-4 business days. Once your order is packed and ready to be delivered, we will aim to deliver the box within 48 hours. 

Our delivery times are between 9am-5pm on Monday to Friday and 9am-12pm on Saturday. 

A large order is an order of more than 5 boxes. If you want to order more than 5 boxes in one go, please email us at arlouandrose@gmail.com with your request and we will do our best to assist you. It may take some time for us to put together a large order. 

Most of our food products are vegan and contain no GMO. We source our products internationally. However we are not Halal certified.