As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use. 

Terminology

The following terminology applies to these Terms and Conditions, Privacy Statements, Disclaimer Notice and all Agreements:

  • ‘Customer’, ‘you’ and ‘your’ refers to any persons who engages in the products of Arlou & Rose and/or the person logged on this website and is compliant to the terms and conditions of Arlou & Rose. 
  • ‘Arlou & Rose’, ‘Arlou and Rose’, ‘Ourselves’, ‘We’, ‘Our’, ‘Us’, ‘the business’ refers to Arlou & Rose, a registered business (UEN: 53435652D)
  • ‘Party’, ‘Parties’, or ‘Us’ refers to both the customer and Arlou & Rose. 

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same. 

Personal Information

Arlou & Rose (UEN: 53435652D) collects your personal information when you place an order with us. Our Privacy Policy provides details of how Arlou & Rose collects, uses and discloses your personal information, how you can access your personal information or raise a complain about the management of your personal information. 

Prices & Fees

All prices listed by Arlou & Rose are Singapore Dollars.

Arlou & Rose delivers gift boxes Singapore wide with no additional shipping charges. 

Subject to Singapore law, Arlou & Rose is not subject to offer a refund. However we value customer experience so please contact us if you have any issues with your order by email at arlouandrose@gmail.com . Please quote you order number. 

Arlou & Rose will consider providing an exchange of products with manufacturing defects, subject to availability if the product is returned within 30 days (after first contacting us by email at arlouandrose@gmail.com for approval to post the product back. The product must be returned in original condition with tags still attached and packaging of the giftbox which are sold as one whole item, still intact and unopened. This exchange policy does not apply if products have been used, washed, worn or damaged after delivery or if any attempt has been made to alter the product. The customer must bear the cost of returning the product back to Arlou & Rose. 

If a product is unavailable at the time of shipping, we will contact the customer on the use of an alternative product or a refund will be given. 

All charges & prices for products carried out by Arlou & Rose is not subject to GST at this present moment. 

From time to time we will advertise specials and promotions. Discount codes are provided on a limited basis and while stocks last. Discount codes cannot be used more than once by the same customer. Discounts apply to full priced products. No further discounts apply. 

Order Processing Time

We will start packing an order once the order is placed online and payment has been received by Arlou & Rose within 24 hours. 

Standard order packing time is 1 to 4 business days once an order is placed to being dispatched for shipping. It takes time to package your order and we do this with lots of care and attention.

Once the order has been packaged, confirmed and is ready for delivery, we will schedule the delivery to take place within 48 hours unless a specific later date has been requested. We aim to deliver as soon as possible once an order is placed.

Approvals and amendments

We will contact you by whatsapp or e-mail if your order is incomplete or we have questions about your order. However if everything is in order we will assume it is final and will not contact you for further approval.

If you require us to contact you for approval or if you need any amendments made please let us know by e-mail within 6 hours of placing your order.

Please be reminded that once the order is packed and sealed we cannot amend it and items cannot be exchanged further.

Delivery

We only deliver on Monday to Friday (9am-5pm) and Saturday (8.30am - 1.30pm). We do not deliver outside these hours, or on Sundays or Public Holidays.

You agree that the address to which Arlou & Rose may deliver is the address you gave for delivery as part of your order or any other address we may subsequently agree to accept as the delivery address. Arlou & Rose will not deliver unless all requested delivery details are given when you place the order. 

You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorized for that purpose. 

We generally do not leave your order outside the door unless the recipient specifically requests this. In the event the recipient does request the order be left outside the door, you agree that Arlou & Rose will not be held responsible for any loss or damage of the order after it was left outside the door. 

Unless expressly stated, or arranged separately by both parties, Arlou & Rose will use its discretion in utilizing a variety of delivery methods to deliver orders to Customers once sold. 

Whilst every effort is made to ensure delivery occurs within the preferred dates, prearranged time schedule, some delay may occur beyond the control of Arlou & Rose. For this reason, Arlou & Rose does not guarantee delivery dates and a late delivery does not constitute a breach of this agreement. 

Arlou & Rose will contact the recipient via WhatsApp or email before arranging delivery to ensure someone can receive the order upon delivery.

If we cannot reach the recipient, you will be notified, and an alternate delivery arrangement will be made accordingly. If we do not hear from you or the recipient within 5 days of the initial communication, we reserve the right to cancel and refund your order. We will not leave your order on a doorstep unattended. 

You agree that we may return and refund your order where we were unable to deliver due to circumstances beyond our control. This is including but not limited to providing an incomplete or incorrect address, no access to your delivery address and no contact information of the recipient is given.

Cancellations by us

We may cancel your order before completion of delivery in whole or in part. We may do this even if we have received payment from you. We will give you reasonable notice of cancellation by contacting you via phone, text or email. The circumstances in which we may cancel your order are as follows:

  • if any or the ordered products are not available
  • if there was any error in the description of any ordered products or their price as advertised by us
  • if your order is in breach of any other terms, or contrary to any person’s rights of law.
  • if these terms and conditions provide that we may not deliver your order. 

Cancellations by you

Given the nature of online shopping, an order may not be cancelled once finalized.

You agree that you cannot make changes to an order after it has been placed. If you wish to cancel your order so that you may place another amended order, please email us at arlouandrose@gmail.com .

Delivery Records

We may record all details relating to deliveries. Our records may include details of the forms of verification referred to above and taking a photography of the completed delivery. We will only use and disclose such records for reasonable purposes, which may include proof of delivery.

Product Disclaimer

Arlou & Rose is a retailer of products and does not manufacture or otherwise produce any product other than packaging and stationery. Arlou & Rose may combine products manufactured by others. 

Arlou & Rose acknowledges that some products it offers for sale will be used for consumption and application to the body. However Arlou & Rose does not warrant that its products are suited for this purpose and you agree not to hold Arlou & Rose liable for any loss or damage suffered by use of these products, to the fullest extent afforded by Singapore Consumer Law. 

The Customer uses the products sold by Arlou & Rose at their own risk. The Customer warrants that they have sought or will seek professional medical advice before they use any of the products offered by sale by Arlou & Rose. 

The Customer acknowledges that some products sold by Arlou & Rose contain potential choking hazards for young children and infants. 

The customer acknowledges that some products sold by Arlou & Rose may contain traces of nuts or nuts. Some products contain glass.  Some products may represent a fire hazard. 

In relation to all products sold and/or listed for sale by Arlou & Rose, Arlou & Rose recommends that the products are used under appropriate supervision.

License

We reserve all rights in relation to intellectual property created and used by it on its website and in any documentation. We have taken every measure to ensure that we have permission to use the intellectual property of others. Any misuse of copyrighted materials by Customers or users of any website or publication operated by Arlou & Rose is strictly prohibited. 

Hyperlinking to our Content

The following organizations may link to Arlou & Rose’s website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

Approved organizations may hyperlink to Arlou & Rose’s website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
  • No use of Arlou & Rose's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of Arlou & Rose’s Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

General

Terms and Conditions may be changed at any time without prior notice to its Customers. 

If we propose to change this policy, we will display the proposed policy change on our website at www.arlouandrose.com at least 2 weeks before any changes come into effect. 

Arlou & Rose shall be under no liability if it should be unable to carry out any provision of this agreement for any reason beyond its control. 

Arlou & Rose will have lien over any product, if all payments due from the Customer have not been paid and cleared. Should funds not clear, or a transaction disputed with a provider or merchant, the product will not be sent. 

Consent

The Customer is agreeing fully to Arlou & Rose’s Terms and Conditions by electing to purchase products from Arlou & Rose. 

Last updated on 5 August 2021